Workflow automation for specialty pharmacy
Automate manual work in specialty pharmacies using our AI-powered solutions. Designed to maximize efficiency, increase productivity, and drive revenue growth.
Building blocks for your workflow
Specialty pharmacies operate in a high-touch environment. Here are the core administrative bottlenecks we automate.
Benefit Verification
Automate coverage, copay, and network status checks.
Prior Authorization
Gather clinical evidence, submit forms, and track status instantly.
Prescription Refill
Automated clinical check-ins before a refill is dispensed.
Order Status Checks
Manage inbound inquiries seamlessly without human intervention.
Logistics Orchestration
Coordinate cold-chain shipping and exact drop-off windows.
Instant Patient Experience
Always on and available. No more waiting on hold to get the help they need.
How it works
Our AI platform seamlessly handles the manual communication tasks that bottleneck your pharmacy operations.
Seamless PMS Integration
We integrate directly with your existing systems of record. No new dashboards to monitor, no duplicate data entry.
Automated Call Dispositions
Every inbound and outbound AI call is logged natively into the patient profile with timestamps, duration, and accurate AI-generated summaries.
Bi-Directional Data Flow
The AI pulls patient demographics and refill schedules before calling, and pushes clinical questionnaire results directly into your clinical queue.
Intelligent Escalation
If an adverse event or complex clinical issue is detected, the AI drops a high-priority flag directly into your pharmacist's daily workflow dashboard.
Total visibility into every interaction.
Make data-driven decisions with real-time dashboards, comprehensive call detail records, and advanced conversational insights.
Call Detail Records (CDRs)
Access granular logs of every call, including timestamps, duration, participant demographics, and outcomes, right from your dashboard.
Full Transcripts & Audio
Review verbatim transcripts and raw audio recordings of any AI interaction for quality assurance and compliance tracking.
Sentiment Analysis
Automatically detect patient sentiment and tone during calls to identify areas for experience improvement and rapid escalation.
Performance Dashboards
Visualize call volume, deflection rates, average handling times, and time-to-first-dose metrics to prove ROI and optimize staffing.
A conversational experience they'll love.
Provide a seamless, human-like voice AI that understands context, remembers past interactions, and makes your patients feel valued.
Seamless Human-Like Conversation
Our AI converses naturally, handling interruptions, complex questions, and emotional nuance without skipping a beat.
Omnichannel Engagement
Meet patients where they are—whether it's voice calls, SMS, or web chat. Every interaction is synchronized in real-time.
Agent Memory
The AI remembers every previous interaction, greeting patients by name and recalling past refill history and concerns.
Branded Calls for Higher Pick-ups
Ensure your outbound calls are recognized. Branded caller ID increases pick-up rates and builds immediate trust with patients.
Multilingual Support
Instantly converse with patients in over 30 languages, removing language barriers and ensuring high adherence across diverse populations.
24/7 After-Hours Availability
Your pharmacy never sleeps. Patients can call at any time to check refill status, report adverse events, or get answers to routine questions.